FAQ
Welcome to our Frequently Asked Questions page. Here you'll find clear and concise answers to common queries about accessing and managing your account, using SSPR. Whether you're a new user or need a quick refresher, this section is designed to help you navigate with confidence and find the support you need.
1. I am a New Joiner and require my Credentials - Please contact your designated IIQ Administrator who will be able to create and provide you with the credentials to login. Contacting TGB D&T Support will no longer be accepted due to Cyber Security Policies.
2. What is SSPR? - SSPR lets you reset your password securely without contacting TGB D&T Support.
3. How do I reset my password? - Use the SSPR portal, verify your identity and follow the steps to set a new password.
4. What is MFA? - MFA adds an extra layer of security by requiring both your password and a second method like a phone or app.
5. How do I change my MFA method? - Go to your security settings, add or remove methods and set your preferred option.
6. Can I reset my password from my mobile? - Yes, SSPR works on any device with internet access providing you have registered to SSPR.
7. How often do passwords expire? - Passwords expire every 90 days. Update them promptly to maintain access.
8. How can I authenticate myself? - Choose one of your registered methods: Text Message, Phone Call or Authenticator App
9. Can TGB D&T Support reset my password for me? - No, due to cybersecurity policies, users must reset passwords themselves via SSPR. Please note that direct emails or phone calls to the TGB D&T Support team regarding passwords are no longer accepted.
10. Who can help if I’m stuck? - Your Line Manage, IIQ Administrator or Local IT team can support you.
11. Why am I signed in with the wrong account during SSPR? - This usually happens when a personal account is used instead of your official company account. Always use your company account for SSPR and system access.