FAQ
Welcome to our Frequently Asked Questions page. Here you'll find clear and concise answers to common queries about accessing and managing your account, using SSPR. Whether you're a new user or need a quick refresher, this section is designed to help you navigate with confidence and find the support you need.
1. I am a New Joiner and require my Credentials - Please contact your designated IIQ Administrator who will be able to create and provide you with the credentials to login. Contacting TGB Systems Support will no longer be accepted due to Cyber Security Policies.
2. What is SSPR? - SSPR lets you reset your password securely without contacting TGB Systems Support.
3. How do I reset my password? - Use the SSPR portal, verify your identity and follow the steps to set a new password.
4. What is MFA? - MFA adds an extra layer of security by requiring both your password and a second method like a phone or app.
5. How do I change my MFA method? - Go to your security settings, add or remove methods and set your preferred option.
6. Can I reset my password from my mobile? - Yes, SSPR works on any device with internet access providing you have registered to SSPR.
7. How often do passwords expire? - Passwords expire every 90 days. Update them promptly to maintain access.
8. How can I authenticate myself? - Choose one of your registered methods: Text Message, Phone Call or Authenticator App
9. Can TGB Systems Support reset my password for me? - No, due to cybersecurity policies, users must reset passwords themselves via SSPR. Please note that direct emails or phone calls to the TGB Systems Support team regarding passwords are no longer accepted.
10. Who can help if I’m stuck? - Your Line Manage, IIQ Administrator or Local IT team can support you.
11. Why am I signed in with the wrong account during SSPR? - This usually happens when a personal account is used instead of your official company account. Always use your company account for SSPR and system access.